Billing
Acceptable Payment Methods - D.C. Helms, Inc. (DCH) accepts payment in US currency in the form of credit card, check, money order, wire transfer or US dollars. DCH accepts Visa, Mastercard, American Express and Discover credit cards.

Paying by Credit Card
All customers paying by credit card must complete and sign a Credit Card Fax Form in order for DCH to accept payment by credit card. Invoices are only sent upon customer request (via email or postal mail).

Back to top

Credit Card Transaction Forms
A Credit Card Transaction form will automatically be sent to you by email when you place an order using the online form. The form may also be downloaded from Credit Card Fax Form

Other Payment Methods
If you are not paying by credit card you will receive an invoice via email or mail. If you would like a copy of your invoice sent by postal mail please notify the billing department (sue@dchelms.com). All checks should be made payable to D.C. Helms, Inc. in US currency drawn on a US bank.

Information for Wire Transfer Payment
Wachovia
Phillipsburg, NJ 08865
USA

ABA Routing Number
Account Number

The customer is responsible for any additional transfer fees.
Back to top

Freight Claims and Packing Shortages
D.C. Helms, Inc. must be notified in writing within 30 days of receipt of any shortage or damages. A signed freight bill noting the shortage or damage accompany all claims. SELLER shall cooperate with PURCHASER in filling any transportation claims for damage to or loss of shipments in transit, to the extent deemed necessary by SELLER to facilitate PURCHASER's settlement of same. Upon verification by SELLER of any packing shortages, short shipped products will be shipped to PURCHASER as soon as practicable (subject to stock situation) provided that PURCHASER notifies SELLER of any such packing by noting such shortages on the packing list enclosed with the shipment and returning a copy of same to SELLER's Customer Service within thirty (30) days of the date shipment.
Back to top

Ordering
All orders must be placed in retail unit of measure and standard box or carton quantities only (Note minimum order quantities on product pages). All merchandise will be filled in standard package quantities or multiples thereof. Complete item number and price must be on all orders. All orders are subject to acceptance by SELLER's home office. An order once placed with and accepted by SELLER may be canceled only with SELLER's consent and upon terms that will indemnity against loss. Title and risk of loss to all products purchased shall pass to PURCHASER upon delivery by SELLER to a common Carrier, regardless of the freight terms stated or method of payment of transportation charges.

Rush and Special Orders
We currently do not offer Rush deliveries on Duotang Items. For information on special orders for custom products please call: D.C. Helms, Inc. 908-859-2000. Special order merchandise cannot be returned.
Back to top

Pricing and Payment
All prices, unless stated otherwise herein, are F.O.B shipping point and are exclusive of any present or future federal, state, or local or other taxes applicable to the sale of products listed herein. Any such taxes shall be added to the price and paid by PURCHASER unless PURCHASER provides SELLER with a valid exemption certificate acceptable to SELLER and the appropriate taxing authorities. Order calling for future delivery shall be billed at process in effect at time of order placement. In filling orders, delivery and billing of not over ten percent more or less than the quantity constitutes filling an order. PURCHASER shall be billed only for the quantity actually shipped.

The net amount of invoice shall be payable in accordance with the payment terms set forth on the invoice, and the discount to which PURCHASER is entitled. Amounts not paid within thirty days of date of invoice may be subject to a late payment charge of 1.5% per month on the unpaid balance to be billed each month until invoice is paid in full. PURCHASER agrees that the charge of 1.5% per month referred to above represents a reasonable endeavor to fix SELLER's minimum probable loss resulting from delinquent payment, that such charge bears a reasonable relation to such loss and that charge is reasonable in amount. Failure of PURCHASER to pay SELLER's invoice by its due date makes all subsequent invoices immediately due and payable irrespective of terms or for the account of PURCHGASER may be applied by SELLER against any indebtedness owned by the statement appearing on, referring to, or accompanying such remittance. If in SELLER's opinion PURCHASER's financial condition does not justify continuance of production or shipment on their terms of payment specified, SELLER may require payments in advance.
Back to top

Privacy Policy
At D.C. Helms, Inc. we know your number one concern is privacy. Therefore, we have tried to do everything we can to create an environment that makes you feel as comfortable as possible. We believe that we maintain the security and privacy standards you expect, so you can have the relaxed online experience you deserve. We value your trust and recognize that your personal information is exactly that - YOURS.

We use your personal information to enhance or evaluate the online service you receive. We protect your information by storing it on our secure web server in a encrypted private database. It is the policy of D.C. Helms, Inc. to not share or sell this information.
Back to top

Remit To:
D.C. Helms, Inc.
561 Memorial Pky.
Phillipsburg, New Jersey 08865

Returns
D.C. Helms, Inc. must be notified in writing prior to any merchandise being returned for credit or exchange. Notification should include itemized list of merchandise, invoice date, and number. When a return request is approved, a return authorization number will be assigned. All packaging, shipping labels, and correspondence should reference this number. Returns without an authorization number cannot be accepted. No return privilege will be granted after 30 days from invoice date. Returned merchandise must be in reasonable condition and in carton quantities. All returns are subject to a 20% restocking/handling charge. Return shipping costs are the PURCHASER'S responsibility. Special order merchandise cannot be returned.
Back to top

Shipment and Transportation Charges
SELLER reserves the right to specify routing of shipments. Except for delays caused by PURCHASER, SELLER shall attempt to ship within reasonable time of the date of its receipt of PURCHASER's order, and PURCHASER acknowledges that no claim may be made for delays in shipment where PURCHASER accepts the products. Unless otherwise specified, there shall not be a freight charged on orders exceeding the minimum qualifying amount specified in SELLER's currently effective price lists for the products so ordered: freight charges on orders accepted by SELLER below such minimum qualifying amount shall be prepaid and billed to PURCHASER. Different products on a single order may be combined for purposes of meeting such minimum qualifying amount.
Back to top